Becoming Safely Embodied

Ezine Sign-up



FREQUENTLY ASKED QUESTIONS

I know this is all new to so many of us! The technology is wonderful in many ways – but for those of us who don’t feel we’re that technologically savvy it can be a bit intimidating. So! With that in mind as I’ve listened to you voice some concerns I wrote them down for everyone.  I've provided links at the top of this page in case you are looking for something specific, or you can scroll through the page to read what you like.

General Questions

Questions about Registration

Questions about the Confirmation Process

Questions about the Live Conference Call

Questions about the Recording

Other Questions

General Questions

How on earth does this work?

You register for the call. You’ll get an email from me letting you know the phone number to call. You’ll also get an access code to enter into the service which allows you into the conference call. I’ll be sending you email reminders before each call so you will have plenty of reminders!

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I don’t really get it? What is the experience like?

Teleseminars are a great way for people to have access to learning environments without having to travel. I’ve found them an amazing way to get information I need. One of the things I love is that I can listen when I want – and I can listen as many times as I want. That helps me learn.

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What do the calls consist of?

The format can vary.  If we have a guest speaker, usually the first part of the call will be the speaker presenting her/his ideas and then we’ll have time for questions and comments. If the call is part of a series and is practice-based, sometimes we will begin with a meditation, then have comments or questions, then the exercise, followed by more questions and comments if needed.  Since I want each call to be as helpful as possible you can send me as many questions ahead of time and I will either address them or pass them on the speaker to help shape the content they will be presenting.

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Who should be on the call?

I’m really interested in you having as much information as you can to support your healing. Anyone can listen to the teleseminar; it’s geared toward anyone who is healing, as well as professionals.

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What does my registration fee cover?

When you register by the registration deadline, you will be given access to the live call, the opportunity to ask questions in advance of the call (online) and/or live on the call, 30 days unlimited access to online playback of the audio recording of the call, and when applicable, a study guide to help you organize your learning as you listen to the seminar. For some teleseminars, additional bonus materials are also provided.

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If I don't sign up for the teleseminar, can I still get a copy of the study guide, audio and bonus materials?

No, the study guide, recorded audio and bonus materials are only for registered participants.

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I can't attend the teleseminar "live"; what can I do?

Many participants do not participate “live” due to conflicts in schedule or time zone. We offer 30 days access to an online recording of the teleseminar for those who register, so you do not need to be available during the time of the live call. Many people have been registering and participating in this way. Registrants also have the opportunity to ask questions in advance, and the discussion will address as many of those questions as possible, so live participation for the Question and Answer session is not necessary.

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Questions about Registration

How do I register online?

Go to the registration page and follow the instructions there.

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What email address should I use when I register?

Be sure to provide the email address at which you wish to receive your confirmation emails. Once you register, it will not be possible to change that email address, except in certain limited circumstances.

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When I tried to register, I was asked for my state and zip code. I don't live in the USA; what should I do?

The shopping cart system will accept registrations from any country. On the page where you are asked for your address, if you change the country from the United States (the default) to your country, the page will reload/refresh and you will be given new options. For example, changing the country to Canada changes the Zip Code field to Postal Code and changes the State field to Province with a new pull-down menu with options to select from the various provinces.  If you live in another country, please fill out all fields whether they are "required" or not (for example, UK residents need to enter their county). 

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I don't like to give my credit card information on the internet; how can I register?

Internet purchasing is extremely secure. Credit card companies protect you from online fraud in numerous ways and nearly all websites that process credit card payment, including ours, are protected by SSL, an extremely powerful encryption device. You can be sure that the site is SSL protected by looking for the padlock symbol at the bottom of your browser window on the page that is requesting your credit card data. In many ways, this level of security is much safer than giving your card number to someone over the phone or to a sales clerk in a store. Internet credit card processing is doubly secure because even the merchant does not have access to your credit card information.

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Do you accept personal checks?

No. In order to keep the cost of the teleseminars as low as possible, we do not accept personal checks.

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Can I register by phone using my credit card?

No. To keep the cost of our teleseminars as low as possible, we do not accept credit card orders by phone.

Be advised that when you place a credit card order by phone, in most cases, the merchant is processing your credit card online on your behalf. In general, this is less secure than you personally placing the order online. Also, it is more expensive for us because of the special handling involved.

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How can I register if I don't have a credit card?

You are welcome to ask a friend with a credit card to pay your registration fee. Simply have your friend fill in your information on the first page of the check-out process and then complete the payment using their own credit card. In this case, the receipt for payment will go to your friend. And as long as your friend used your name and email address when registering on the first page, you will receive the confirmation email and instructions for joining the call.

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When I tried to register, my credit card was declined; what should I do?

Try again. It is possible that you entered the numbers on your card, its expiration date, or security code incorrectly. Be sure your billing address matches that at which you receive your credit card bill.

If that doesn't work, use a different credit card. If you do not have another credit card, we suggest you have a friend use their credit card to submit payment. If you do this, please follow the instructions in the FAQ below to ensure you receive the confirmation email and instructions for joining the teleseminar.

You may also wish to phone your credit card company to see why the card was declined (there may be an online security hold in place or there may be a problem with your card that you were not aware of).

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I think my credit card payment was not accepted because of the country I live in; what should I do?

Our credit card processing service accepts credit card payments from nearly every country, so this is not likely to be the problem.  If you live in another country and your payment was not accepted, please try again and be sure to fill out all fields whether they are "required" or not (for example, UK residents need to enter their county). 

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I'm not sure if my online registration went through; how can I tell?

If your credit card was not directly declined (see above for FAQ on that), but you are not sure if your payment went through, consider the following:

If your payment was successfully processed, you would have been sent to a web page that said “thank you for registering.”

Shortly after that (allow 1 hour), you would have received at least one email. If you had a friend make a credit card payment on your behalf, the emails may go to their email address. As long as you received something from us, you are registered.

You would also have received a confirmation email from us (allow 24 hours) with conference instructions. Be sure that you are checking the email account you provided at the time of registration, and that you have checked your junk or spam mail folder in case emails went there.

Does the payment show up on your credit card?  You may need to allow 24 - 48 hours, depending on your credit card company's policies.

If none of these things occurred, your registration did not go through. Please try again.

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What is the deadline for registering for the teleseminar?

If registration exceeds capacity on the live call, registration for the live teleseminar will close at that time. We encourage you to register as early as possible to ensure your live participation.

If a teleseminar has a deadline,  not based on space available, that will be noted on the web page specific to that call.

Recording-only participants may register at any time, as long as the teleseminar is still available for purchase.

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I missed the registration deadline; can I get a recording of the teleseminar?

Yes. After the registration deadline, you can register, and will receive online access to the recorded teleseminar in its entirety.

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What is the fee for “recording-only” participants?

The fee is identical for all participants, whether they will be listening live, listening to the recording, or both.

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Questions about the Confirmation Process

When I registered, I gave the wrong email address; what should I do?

If the email address you gave is an address that belongs to you and that you have access to (in other words, you can log into that account and retrieve emails), then we ask that you do not request changes to your email address with us.

If the email address you gave is one that you typed incorrectly, then send us an email to Heather at heather@dfay.com with BOTH the email address as it was incorrectly supplied and the correct address. You must supply both email addresses in order for us to make the change.

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A friend or relative signed me up; is there anything special I need to do?

Yes. If your friend or relative is paying for your registration, and you and they do not share the same email address, you will need to be sure that they did (or do) the following:

Be sure that they enter(ed) your name and email address on the registration page during the online check-out process, and their own name and email address on the page where they make their payment. If they already registered and they did not do this, then you must request a transfer of registration to you. To do so, send an email to Heather at heather@dfay.com and include your friend's information (full name and the email address they registered with) and your information (full name and email address) along with your request.

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I just signed up online and haven’t received anything; what's going on?

Please allow several hours to receive your confirmation email. We have had situations where there was a delay between the time an order was placed and when we received a confirmation order. If you have waited more than 24 hours without receiving an email:

  • Be sure your order went through (did you arrive at the “thank you” page?)
  • Are you checking the right email account?
  • Have you checked your junk mail or spam folder?
If you answered "yes" to the above and still haven't received anything, send an email to Heather at heather@dfay.com with your name, the email address you registered with, and what you registered for. 

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It’s been a while, and I still have not received an email confirming my payment; what should I do?

If you (or your friend, if they made a payment on your behalf) did not receive an email from confirming that you are registered (and you have already checked your junk mail folder in the appropriate email account for missing emails), it is possible that your registration did not go through, please send an email to Heather at heather@dfay.com with your name, the email address you registered with, and what you registered for, explain the problem, and ask her to check if you are registered.

Please note: emails are sent to you at the email address that you gave at the time of registration.

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I have not received any confirmation emails and I have a spam filter; what should I do?

Check your junk or spam folder for the emails already sent by us. All emails from us will come from one of the following addresses: heather@dfay.com or dfay@dfay.com.  Since the emails with registration confirmation come from our shopping cart, they may get caught in your spam filter or filed in your junk folder.  Please check there first.

If you find some or all of our emails have gone into your junk folder, please add that email address to your address book and/or your spam filter's “white list” (acceptable list). If you do not do so, you may miss important future correspondence from us. If you do not know how to do this, please consult your email or spam filter documentation (or simply make it a habit to check your juke mail folder for relevant emails).

If your email address is managed by someone other than yourself (for example, your email address is managed by your school or the company you work for), emails may not reach you because they are filtered by the system administrator or global spam filter. If you did not receive your confirmation email(s), you may need to use a personal email account (if you don't already have a personal email account, you can create one for free using hotmail, yahoo, or gmail) so that you can control which emails you receive. If this is the case, please email Heather at heather@dfay.com and provide both the email address you registered with and an alternate personal email address and request that we re-send your confirmation email(s) to both addresses.

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I didn’t get the study guide, the call-in instructions, or some other email; what should I do?

While call-in instructions are sent fairly soon after you register (if you registered before the deadline), study guides (when applicable) are not sent until just before live teleseminar.

Please note that all emails are sent to you at the email address that you used at the time of registration. Be sure that you are checking that email account (including your junk mail folder) for our confirmation letters. If you have already checked there thoroughly and you have not found the email(s) in question, contact Heather at heather@dfay.com.

If you are using an email address that is managed by someone other than yourself (for example, your email address is managed by your school or the company you work for), emails may not reach you because they are filtered by the system administrator or global spam filter. If this is the case, please contact us and provide both the email address you registered with and an alternate personal email address and request that we re-send your confirmation email(s) to both addresses.

Important: if you are missing emails that you need for the live call, please contact us no later than 6 PM Eastern Standard Time the day before the teleseminar. After that time, you may not receive emails in time for the live call.

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I received other emails, but not the study guide that goes with this teleseminar; why not?

In order for the content of the teleseminar to closely match participants’ questions (submitted in advance using the online forms), study guides are not compiled until the registration deadline, and some calls don't require study guides at all. If there is one, it is usually sent to participants the day before or the day of the live teleseminar. Please look for it to arrive by email at that time. If that date has passed, contact Heather at heather@dfay.com to request that it be sent to you again.

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I’m not sure if I got all the confirmation emails; how many should I receive?

If you registered online, you will be sent a receipt from our shopping cart company which goes to the email address you used when you registered. Receipts are sent within 24 hours of your registration.

If you registered by the registration deadline, in addition to the receipt, you will receive at least 4 emails: (1) a confirmation email including call-in instructions (this is sent within 24 hours of your registration), (2) an email with the study guide (this is sent 1 or 2 days before the teleseminar), (3) a final reminder with call-in instructions (this is sent the day before the teleseminar) and (4) a follow up call after the teleseminar with information on accessing the recording. Sometimes we also send additional emails as needed.

If you registered after the live seminar, in addition to the receipt, you will receive at least 1 email with instructions for accessing recording information.

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I received my confirmation email, but I'm still getting emails asking me to sign up; what's going on?

If you received your receipt and your confirmation email, you are registered. Please disregard any emails that are asking you to sign up -- we often send emails to our entire list and do not remove people who have already registered from that list.

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Questions about the Live Conference Call

What is a live conference call? Do I need special equipment or are there special fees from my phone company?

All you need is a touch-tone phone with capability of calling long-distance (or internationally, if you are outside the USA).

A conference call is a call with many people on the line at the same time, often hosted by a presenter, in this case, Deirdre Fay. Using a touch-tone phone, you call a regular telephone number in the United States and, once connected and prompted, you enter an access code that we will supply to you when you register. This code allows you to access the conference taking place on that phone line.

There are no special fees beyond those of regular long-distance phone call (or international call to the USA, if you are dialing in from outside the country).

To reduce your phone call costs, we recommend the use of pre-paid phone cards if you don't already have inexpensive long-distance service.

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Can I use my cell phone to call the teleseminar?

If your reception is good (there is little or no noise on the line) use of a cell phone is fine.

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Can I use Skype or other VoIP software on my computer to call the teleseminar?

Yes, VoIP (Voice over Internet Protocol) calls are fine. You will need to be sure that your connection will be clear (little or no noise on the line) and that you will not be dropped from the call repeatedly. You will also need to know how to dial out to a regular phone number using that service and how to activate the touch-tone features (you will need touch-tone capability to enter the conference once your call is connected). We cannot offer assistance in the use of VoIP services; please consult your VoIP service directly for help if this is your preferred mode of connecting to the call.

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Can I listen to the live teleseminar on my computer?

At this point, we are not using a conference service that allows you to access the live call over the internet (called simultaneous webcast). We are looking into this option for the future, and will let you know if it is available for a call.

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The call-in time is listed in a different time zone from me; what time is that where I live?

I live in Boston, MA, USA which is EST. A good World Clock (Time Zone Converter) is located at: http://www.worldtimeserver.com/convert_time_in_US-CA.aspx You can convert the time of the teleseminar from Eastern Standard Time into your time using the drop down menu to select your country or city.

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How many people will be on the live call?

The number of participants on the conference call will vary depending on registrations.

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What is the phone number I need to call to access the live teleseminar?

The phone number and full dial-in instructions will be sent to you once you register. If you have already registered, this information was in the confirmation email you should have received shortly after registering. If you have not received that email, be sure that you are checking the correct email account and that you have searched your junk mail folder. If you have done so, contact Heather at heather@dfay.com and ask for it be sent to you again.

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What happens if I get disconnected from the live call?

You will simply need to call back following the same instructions to gain re-admittance to the conference.

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Questions about the Recording

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I won't be able to participate “live;” how do I listen to the recording?

Instructions on how to listen to the online recording will either be included in your confirmation email or you will be sent an email with instructions within 72 hours after the live teleseminar.

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If I miss the live call or know I won’t be able to attend live, should I let you know?

Unless we have specifically requested it, we do not need this information from you.

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Do you offer refunds if I miss the live call?

No, we do not offer refunds for missing the live call. All registered participants have unlimited access to the recorded teleseminar in its entirety during the 30-day access period. For many participants, this is the primary means in which they participate.

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What is the format of the teleseminar recording?

The teleseminar is offered in streaming audio format online. You will be able to pause and re-start the audio stream as you listen. Like a live call, you will not be able to rewind or fast forward the recording.

The recording may also be offered as a downloadable mp3, but we cannot guarantee that this option will be available for any given teleseminar.

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My computer has a dial-up connection and is old/slow; will I be able to listen to the recording?

The streaming audio file is reasonably small and efficient, but if your computer is very old or slow, you may experience difficulty. If this happens, you will need to listen to the online recording on a different computer to have the best listening experience. We recommend your local library (many have free internet access) or an internet café for upgraded listening options.

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I can't access the page where the recording is located; what should I do?

Type the URL given to you in the confirmation email directly into your browser being sure to include any special characters or underscores. Be sure you are entering this URL into the URL field (not the Search field) of your browser and check carefully for any spelling errors.  Some pages may require a username and/or password.  Please check your instructional emails for this information if you are asked to log in.

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How many times can I listen to the recording?

You can listen to the online recording as many times as you want during the access period.

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Can I listen to the recording on both my home computer and my work computer?

Yes, you can listen on as many different computers as you wish during the access period.

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Other Questions

Will CEUs be offered for participation in the teleseminar?

No. CEUs (Continuing Education Units) will not be offered for the teleseminar.

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Can I buy a written transcript of the teleseminar?

No. We currently do not plan to offer a written transcript for sale.

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Will the teleseminar be available for sale as an audio CD at a later date?

We currently have no plans to offer the teleseminar in that format, so registering for the teleseminar during the applicable registration period is your only secure opportunity to listen.

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I missed registering for a teleseminar offered a couple months ago; is there any way to listen to it?

No. Registration that has closed for a teleseminar means it is no longer available. It is possible that the speaker and/or topic will be repeated at a later date in a new teleseminar. To find out, be sure to check Deirdre Fay’s monthly e-newsletters for announcements of future teleseminar speakers and topics.

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I have read these FAQs and my question was not answered; what should I do?

If your question was not answered here, please email Deirdre Fay’s assistant, Heather at heather@dfay.com.  Please be as detailed as possible in your email so we can help you.

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